Resume

Experience

Root Inc. · Product Designer · August 2021 - January 2022

Integral member of the internal Claims team, dedicated to improving adjuster workflows so they can better attend to their customers
Designed a new version of the Liability tool to help improve multi-party fault decisions and gather scenario-based data to help improve automation in the future
Interviewed a dozen experts to determine gaps in fraud detection in workflows and the software
Conducted research to inform product roadmap and design decisions
Collaborated daily with product owners, product designers, and engineers
Gathered requirements and insights from business stakeholders and experts

ISACA · Senior User Experience Designer · November 2020 - August 2021

Founding leader of the UX team
Guided the company through a technology transformation by creating wireframes, mockups, and user journeys
Designed a new support site to mitigate duplicate tickets, provide status updates to the customers, and make it easier to find relevant FAQ
Collaborated with stakeholders to define requirements
Daily collaboration with product owners, business analysts, project managers, developers, and QA

Walgreens · Senior User Experience Designer · August 2018 - November 2020

Integral part of the Enterprise team, dedicated to improving store employee tools and workflows
Daily collaboration with product owners, business analysts, project managers, UX researchers, a UI designer, a team of 30 developers, and a dozen QA
Designed an order fulfillment product for the upcoming drive-thru and curbside pickup process
Designed a device management product to help Walgreens avoid over $1,000,000 in device replacement costs
Took over designing the new inventory management app for Walgreens stores
Led the design of Boots’ beauty clienteling pilot and improved basket size by 25% and overall conversions by 34%
Designed and managed employee-facing intranet revamp project
Owned process improvements for deploying new applications to in-store tablets and handhelds via meeting management, documentation, and new application design
Redesigned the employee-facing photo printing website
Recipients of Walgreens’ Champion of Champions 2018: Best User Experience Team for our contributions to modernizing store technology
Created wireframes, mock-ups, prototypes, site maps, user journeys, and information architecture for websites and mobile applications

Grainger · User Experience Architect, Zoro.com · March 2016 - May 2017

Early member of the Zoro.com user experience team, dedicated to improving the website experience
Daily collaboration with a team of 5 developers, project managers, and an SEO manager
Expanded the research program to include quantitative tests (A/B tests, card sorts, first-click tests) and remote customer interviews
Designed and coded A/B tests to determine which design would increase purchases
Redesigned the homepage to increase traffic to category pages
Iterated on the shopping cart to assist customers in finding the best deal and related products
Collaborated with the Grainger legal team to update a flow for purchasing items that could be harmful to users

Overture Promotions · eCommerce Website Manager · October 2014 - March 2016

Integral member of the eCommerce department
Improved product data integrity to allow customers to better search for the product they needed
Founded in-house WordPress ecommerce website initiative to save up to $60,000 per website built
Designed and built eCommerce websites for Success Academy, CBRE, and Santander
Redesigned the eCommerce website to improve conversions and SEO
Coordinated website development efforts between stakeholders, third party partners, clients, and salespeople

DePaul University · Master in Human-Computer Interaction · 2014 - 2016

Florida Atlantic University · Master in Psychology · 2010 - 2014

Bradley University · Bachelor in Psychology · 2006 - 2010