My Resume

Experience

ISACA · Senior User Experience Designer · November 2020 - Present

  • UX team lead

Walgreens · Senior User Experience Designer · May 2017 - November 2020

  • Integral part of the Enterprise team, dedicated to improving store employee tools and workflows
  • Daily collaboration with product owners, business analysts, project managers, UX researchers, a UI designer, a team of 30 developers, and a dozen QA
  • Designed an order fulfillment product for the upcoming drive-thru and curbside pickup process
  • Designed a device management product to help Walgreens avoid over $1,000,000 in device replacement costs
  • Took over designing the new inventory management app for Walgreens stores
  • Led the design of Boots’ beauty clienteling pilot and improved basket size by 25% and overall conversions by 34%
  • Designed and managed employee-facing intranet revamp project
  • Owned process improvements for deploying new applications to in-store tablets and handhelds via meeting management, documentation, and new application design
  • Recipients of Walgreens’ Champion of Champions 2018: Best User Experience Team for our contributions to modernizing store technology
  • Created wireframes, mock-ups, prototypes, site maps, user journeys, and information architecture for websites and mobile applications

Grainger · User Experience Architect, Zoro.com · March 2016 - May 2017

  • Early member of the Zoro.com user experience team, dedicated to improving the website experience
  • Daily collaboration with a team of 5 developers, project managers, and an SEO manager
  • Expanded the research program to include quantitative tests (A/B tests, card sorts, first-click tests) and remote customer interviews
  • Designed and coded A/B tests to determine which design would increase purchases
  • Redesigned the homepage to increase traffic to category pages
  • Iterated on the shopping cart to assist customers in finding the best deal and related products
  • Collaborated with the Grainger legal team to update a flow for purchasing items that could be harmful to users

Overture Promotions · eCommerce Website Manager · October 2014 - March 2016

  • Integral member of the eCommerce department 
  • Improved product data integrity to allow customers to better search for the product they needed 
  • Founded in-house WordPress ecommerce website initiative to save up to $60,000 per website built 
  • Designed and built eCommerce websites for Success Academy, CBRE, and Santander 
  • Redesigned the eCommerce website to improve conversions and SEO 
  • Coordinated website development efforts between stakeholders, third party partners, clients, and salespeople

Education

DePaul University · Master in Human-Computer Interaction · 2014 - 2016

Florida Atlantic University · Master in Psychology · 2010 - 2012

Bradley University · Bachelor in Psychology · 2006 - 2010

Skills

  • A/B testing
  • Analytics
  • Axure
  • Card sort
  • CSS
  • Facilitating workshops
  • HTML
  • Information architecture
  • Invision
  • Mobile design
  • Photoshop
  • Presentations
  • Project management
  • Rapid prototyping
  • Sketching
  • Strategy & vision
  • User flows
  • User research
  • Wireframes & mockups